Takeyt return policy

Returns Policy

At TAKEYT, we’re all about providing Legendary Service. So if you change your mind about one of our products, we’ll help make things right.
If you contact us within 7 days of your Product delivery, you can arrange it to be exchanged for a similar product, or return it for a credit towards your next Product purchase.
Here's how it works:
Book an exchange/return – Contact us at returns@TAKEYT.co.za within 7 days of your product being delivered to organise an exchange or credit authorisation. Please note that our team may require photos/serial number of your Product to confirm its status.
Pack your item – Prepare the item in its original packaging, complete with all original accessories and manuals. Large appliances which have been installed will need to be disconnected prior to collection.
Prepare to send – In the case of a large appliance, Mattress or Lounge Suite (or any product unable to fit in a normal vehicle), we will organise a weekday date for one of our friendly drivers to pick up the product. The cost for collection of Products will be quoted Per Collection Per Location.
Receive your exchange/credit – Once your returned goods have arrived at TAKEYT warehouse, they will be inspected by our team and your exchange or credit will be processed - this typically takes an average of 7 days. (Depending on the product)
Credits and exchanges are for the full value of your returned goods only.
If you choose to return your appliance for credit with TAKEYT, you will receive this credit as a voucher code to use at the TAKEYT checkout or alternatively customers can be refunded through EFT. Please Note transfers will only be process once the goods have been inspected. As mentioned in point 5 this can take an average of 7 days.
The following May Not be returned or refunded:
Delivery & Installation Costs, Finance or Administration costs, Gift Vouchers.
No Returnable or Refundable items
Digital Content
Any Damaged or Abused items
Fridges
TAKEYT is entitled to charge a 15% handling fee if the products are not returned like new, such as:
Where the product has been opened
Where the returned item is missing parts or product accessories including manuals
In the case of small items, where the item is damaged due to not being properly packaged by the customer for its return shipment
Faulty Products:

If your goods are deemed faulty ON Delivery following confirmation by the manufacturer, your product may repaired / replace (within the 7 day period of receiving the product) them free of charge by contacting returns@TAKEYT.co.za

No additional Delivery chargers will be charged to the customer if the product is faulty on delivery.
If your products become faulty or defective after the 7 day period, the product will need to be booked into the factory for assessment.
Please note if a Technician is sent to a customer’s house and the product is not faulty, the customer could be liable for the call out fee, Handling costs, Delivery and Collection Charges and any other charges.
Customers maybe also be required to bring the product into the warehouse if the unit is small enough to carry (see comments in table below)
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached;
save in relation to Unboxed Deals, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;
it is not missing any accessories or parts;
you log a return on the Website within 15 days of delivery to you or collection by you of the unwanted product. After 15 days, you can only return a product if it is defective; and
it is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
a digital product such as an eBook, electronic voucher, gaming code or other digital download;
an audio or video recording or computer software that has been unsealed;
a newspaper, periodical or magazine;
a foodstuff, beverage or other product intended for everyday consumption;
a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
a beauty product or fragrance which has been used;
a product which has been personalised for you or made to your specifications; or
a flatpack furniture product that has been assembled after delivery.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Want to exchange?
Fashion and sportswear products can be exchanged for a different size or colour variation, provided that such variation is available. An Unboxed Deal can only be exchanged for a variation of the same Unboxed Deal. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.

Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
in relation to Unboxed Deals, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.

Where you request a repair / replacement of an Unboxed Deal and a repair is not possible, we will see if we have a replacement Unboxed Deal product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit / refund you. A product in perfect condition (that is not an Unboxed Deal) is not the same product as an Unboxed Deal. This is why Unboxed Deals are discounted, compared to products in perfect condition.
Extended Supplier Warranty (stipulated on product page)
A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. TAKEYT is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.

PLEASE NOTE: Unboxed Deals do not have extended supplier warranties and this will be made clear on the product description page.

Direct Warranty (stipulated on product page)
A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through TAKEYT. Some examples include Dell, Nespresso, Xbox and PlayStation products.
If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.

Damaged or defective Large Appliances items can be returned within 7 days in accordance with our returns policy. After 7 days the supplier will come to you to inspect the product and assist you with a possible repair, replacement or refund. In the event of a refund, it will be done by TAKEYT. Our Customer Service Team will provide you with the supplier details when you as customer log the problem.

Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.
4: Gift Vouchers & Coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or TAKEYT later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. TAKEYT may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a Percentage Coupon to pay for an order, and you or TAKEYT later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. TAKEYT may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).

Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.